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Sale Branding

SHIPPING POLICY

How It Works

You select the novel and we ship it to you.

Select First or Standard Delivery. UK delivery only.

Orders are sent out (where possible) the next working day.

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We cannot guarantee that orders will be delivered within the 3-5 business day timeline

given by the courier.

We will notify you once your order has been shipped.

If you have not received your order within 7 working days of the shipment confirmation

e-mail then please contact us. 

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We do not refund books because of issues with the delivery service. 

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Unless otherwise stated, the products and services featured on this website

are only available within the United Kingdom.

RETURNS

The Small Print

We will refund the product within 14 days only if it is faulty. 

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Faulty Goods - 

We take every precaution to make sure the book sent to you is in excellent condition. However, we understand that there are sometimes production issues.

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Refunds are ONLY given IF the product is faulty. 'Faulty' means there is something wrong with the product e.g. a page is missing / there is something wrong with the print quality. 

 

Damage in transit -

We make every effort to ensure your product is carefully wrapped however we are not liable if the product is damaged during transit. 

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Returns - 

  • If we require you to return the product, you must return each item in the same condition in which you received it. This means that the product must be returned unused and undamaged. 

  • You will be responsible for the postage and packing costs for returning the item (UK or international)

 

Faulty items that YOU return must not have any additional signs of use, previous ownership or damage - for example, lines or broken lines on the spine of the book, finger marks on the page, or damage to the cover, or signs it has been used and read, or pages that have been used, torn or bent or bumped corners, or blemishes of any kind.

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The following products cannot be returned under the Returns Guarantee:

  • Goods made to your specifications or clearly personalised, especially personalised signed copies.

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Refunds -

We will process your refund as soon as possible.

You should receive your refund within 14 days of the refund confirmation email.

Your refund will be processed via the same payment method you used to purchase the product.

If you have not received your authorised refund then please e-mail us.

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EBOOKS

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E-books are non returnable and non refundable. Once you purchase your EBOOK from us it will be sent to you as a link to download the PDF file. The link will expire after 30 days. 

 

If you do not receive your EBOOK please contact us. 

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If the link does not work or the ebook is faulty please contact us immediately we will replace it.

PRIVACY / COOKIES

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

Your personal information will be used for the specific reasons stated above only.

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From time to time, we may also use your information to contact you about your purchase. We may contact you by email to discuss 1) the purchase 2) changes to the purchase 3) shipping information 4) payment

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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SOCIAL MEDIA

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Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

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Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website, nor its owners, will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

 

This website uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

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USE OF COOKIES

 

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device.

Cookies are small files saved to the user's computers’ hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. We may use technologies like cookies, pixels and local storage to deliver, secure, and understand products, services, and ads.
 

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2.1 What are cookies used for?

 

Cookies and other technologies allow a site or services to know if your computer or device has visited it before. These technologies can then be used to deliver products, services, and ads, help us understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your experience in using our services. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

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2.2 How long will cookies stay on my device?

 

The length of time a cookie will stay on your computer or tablet or laptop depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

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2.3 First and third party cookies

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First-party cookies are cookies that belong to English Forum Online, third-party cookies are cookies that another party places on your device through our Service e.g. Instagram, Twitter, Realtimeboard, Wix.com. Third-party cookies may be placed on your device by someone providing a service for English Forum Online, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

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Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

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2.4 How to control cookies or other collection mechanisms

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Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer's hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

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Follow the instructions provided by your website or mobile browser (usually located within the "Help", "Tools" or "Edit" facility) to modify your cookie settings. Please note that if you set your browser to disable cookies or other technologies, You may not be able to access certain parts of our Service and other parts of our Service may not work properly.

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DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by innocentinovels.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

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In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

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Through this website you are able to link to other websites which are not under the control of innocentinovels.com . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

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Every effort is made to keep the website up and running smoothly. However, innocentinovels.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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